Keeping you informed

Customer Care and Communication Strategy Statement

The Norfolk Pension Fund is committed to delivering a consistently high level of performance and customer service. Excellent communication is core to this commitment.

In all our communications we aim to:

  • Provide clear, relevant, accurate, accessible and timely information
  • Carefully listen, consider and respond to communications we receive
  • Use plain English where possible and avoid unnecessary jargon
  • Use the communication method that best suits the audience and the information being passed on 

How we achieve these objectives is detailed in our Customer Care and Communication Strategy Statement which can be viewed by clicking here.

How we keep in touch

How we keep in touch with you depends on what type of member you are. You can find more details on how we will do this in the section of the site relevant to you.

Moving house?

If you are thinking of moving, or have moved, it's important that you let us know immediately so that we can update our records.

Please either call us on 01603 495923 or email us at [email protected] to let us know your new address.