Accessibility Statement

Accessibility statement for

The website provides information about the Norfolk Pension Fund.

How accessible is our website?

Our current website has not been tested for compliance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level or the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

However, we are developing a new website which will be fully compliant with the Accessibility Guidelines 2.1 at AA level and the Accessibility Regulations. We plan to launch the new website by early 2021.

The current site contains PDF documents which may not be fully accessible to screen reader software. We are reviewing and updating documents so that those essential to using our service, and/or were published after 23 September 2018, are accessible to screen readers. Again, we hope to complete this task by early 2021.

AbilityNet has advice on making your device easier to use if you have a disability.

What to do if you cannot access parts of this website

If you need information published on our website in a different format such as an accessible PDF, large print, easy read, audio recording or braille, please contact us at [email protected].

We aim to respond to email enquiries within three working days.

Reporting accessibility problems with this website

We want to our best to make the current website as accessible for you as possible, so if you have any problems or need help, please contact us at [email protected].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you should contact the Equality Advisory and Support Service (EASS).

Contacting us or visiting us in person

Our office is closed due to the coronavirus pandemic, so visiting us in person is not currently possible.

If you need to contact us, please email [email protected] or call 01603 222824.

We use the ‘In Tran’ service, so please let us know if you need any help in your communications with us such as large print, audio, Braille, alternative format or a different language.  

PDFs and other documents

We have about 100 PDFs and other documents on our website.

Many of these are not accessible to screen reader users.

Documents published since 23 September 2018 and/or are essential to using our service (for example, forms and guides) will be updated to make them fully accessible by early 2021.

Other non-essential documents published before 23 September 2018 (such as newsletters and presentation slides), are exempt from the accessibility requirements.

Some of our documents have been downloaded fewer than 30 times in the last year. Due to low download figures for many of our documents and the time it would take to fix them all, we may decide fixing these would be a disproportionate burden within the meaning of the accessibility regulations.

We will continue to review the remainder based on a combination of views and audience, for example, if a remaining document is essential information aimed at an audience more likely to have accessibility needs, that would make it a higher priority.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Older videos

We do not have any videos produced by the Norfolk Pension Fund on our website.

We do publish videos produced by other organisations (for example, the Local Government Association), but the Regulations do not require us to make these accessible as they are owned by a third party.


Our maps are not accessible to screen reader users. We have ensured that essential information included in maps, such as addresses or directions, are available in an accessible format.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020.

This website has not been tested for accessibility. We are developing a new website to meet all accessibility guidelines and regulations, which will be launched by early 2021.

We are manually updating all in scope documents so that they meet accessibility guidelines and regulations by early 2021.