How we keep in touch
The way we keep in contact with you will differ depending on whether you are paying in, no longer paying in or retired.
Paying in
Annual Benefit Statement
Each year we will send you a statement showing you an estimate of your benefits. Your statement will also include information about the changes to the LGPS, topical pension issues, a summary of the accounts and a general review of the Norfolk Pension Fund.
Please click here to view a sample Annual Benefit Statement.
For more information, please read the Annual Benefit Statement Frequently Asked Questions.
Annual Meeting
Each year you will be invited to an Annual Meeting, which gives you the opportunity to get an update on the Norfolk Pension Fund.
Pre-Retirement Course
Members planning to retire in the next 18 months or two years can attend a Pre-Retirement Planning Course which is delivered over two half days via MS Teams.
The course, which is FREE to attend covers:
- Creating a new future and managing change
- Making the most of your retirement, leisure and learning opportunities
- Maintaining health and fitness
- Information about the Norfolk Pension Fund
- Investment options and where to get financial advice
- Opportunities in the voluntary sector
Course dates:
- Tuesday 16 September 2025 and Tuesday 23 September 2025 (9.30am - 12.30pm)
- Wednesday 12 November 2025 and Wednesday 19 November 2025 (1.30pm - 4.30pm)
- Thursday 15 January 2026 and Thursday 22 January 2026 (9.30am - 12.30pm)
- Tuesday 10 March 2026 and Tuesday 17 March 2026 (1.30pm - 4.30pm)
For more details and to book your place, please contact the Norfolk County Council Workforce Development Team at [email protected] or call 01603 224114.
If you work for Norfolk County Council, you can book a place via myOracle Learn.
Contact Details
Workforce Development Team, Norfolk County Council
email: [email protected]
Tel: 01603 224114
No longer paying in
Annual Benefit Statement
Each year we will send you a statement showing you an estimate of your benefits. Your statement will also include information about the changes to the LGPS, topical pension issues, a summary of the accounts and a general review of the Norfolk Pension Fund.
Please click here to view a sample Annual Benefit Statement.
For more information, please read the Annual Benefit Statement Frequently Asked Questions.
Annual Meeting
Each year you will be invited to an Annual Meeting, which gives you the opportunity to get an update on the Norfolk Pension Fund.
Pre-Retirement Course
Members planning to retire in the next 18 months or two years can attend a Pre-Retirement Planning Course which is delivered over two half days via MS Teams.
The course, which is FREE to attend covers:
- Creating a new future and managing change
- Making the most of your retirement, leisure and learning opportunities
- Maintaining health and fitness
- Information about the Norfolk Pension Fund
- Investment options and where to get financial advice
- Opportunities in the voluntary sector
Course dates:
- Tuesday 16 September 2025 and Tuesday 23 September 2025 (9.30am - 12.30pm)
- Wednesday 12 November 2025 and Wednesday 19 November 2025 (1.30pm - 4.30pm)
- Thursday 15 January 2026 and Thursday 22 January 2026 (9.30am - 12.30pm)
- Tuesday 10 March 2026 and Tuesday 17 March 2026 (1.30pm - 4.30pm)
For more details and to book your place, please contact the Norfolk County Council Workforce Development Team at [email protected] or call 01603 224114.
If you work for Norfolk County Council, you can book a place via myOracle Learn.
Contact Details
Workforce Development Team, Norfolk County Council
email: [email protected]
Tel: 01603 224114
Retired
Primetime
Primetime is the newsletter we will send to you each year to keep you up to date with what is happening with the Norfolk Pension Fund.
Please click here to view the latest edition of Primetime.
P60s
A P60 is a certificate showing the pension paid and the tax deducted during the previous tax year. We will send you a P60 in May each year.
Payslips
We only send a payslip if:
- the amount we pay you changes by more than £1
- your tax code has changed
- your address has changed
- your bank details have changed
or we have a message for you. - You can also register on this website to see your payslip online.
Pension increase notification
We will write to you every April with details of your pension increase.
Don’t forget to keep in touch with us and let us know if you:
- change address
- change your bank or building society
- accept another job where you can join the LGPS
- change your marriage/relationship status
- wish to change your nomination of beneficiary for death grant
Customer Care and Communication Strategy Statement
The Norfolk Pension Fund is committed to delivering a consistently high level of performance and customer service. Excellent communication is core to this commitment.
In all our communications we aim to:
- Provide clear, relevant, accurate, accessible and timely information
- Carefully listen, consider and respond to communications we receive
- Use plain English where possible and avoid unnecessary jargon
- Use the communication method that best suits the audience and the information being passed on
How we achieve these objectives is detailed in our Customer Care and Communication Strategy Statement.